negative response assignment/ rough draft (scott wenderoth)

To: Nicole Tolman

From: Bill

Subject: Honda Civic 2005

Miss Tolman,

                Thank you for contacting me in regards of your 2005 Honda Civic; considering your busy schedule in school. I am here to help and or guide you through this mishap you seem to be having with your new vehicle. I understand being a college student and the necessity of saving money especially while traveling. Also, understand that you being a business student it is vital to get out what you put in.

                 I researched the website that you linked to me and I found that these estimates go in effect after 2008 models. Considering that your car is a 2005 these numbers are not applicable to your situation. I would not give you false information considering you and your family are very loyal to our Honda dealership; I would not do anything to compromise our relationship. Though, as much as I would like to help out your financial situation it is against company policy to deliver money to our customers before or after a purchase therefore we cannot comply with your request. The website you linked was not all that ineffective. I found some valuable tips that you can use while on campus or going on trips to help you drive more efficiently.

·         “While each vehicle reaches its optimal fuel economy at a different speed (or range of speeds), gas mileage usually decreases rapidly at speeds above 50 mph.”

·         “You can assume that each 5 mph you drive over 50 mph is like paying an additional $0.24 per gallon for gas.^3”

·         “Observing the speed limit is also safer.” (http://www.fueleconomy.gov/feg/driveHabits.jsp)

I also researched your vehicles payment per gallon and how much money you will save by 5mph, 10mph and 15 mph of speed reduction. After 5mph of speed reduction you can save 0.31$ per gallon. After 10mph of speed reduction you can save 0.57$ per gallon. After 15mph of speed reduction you can save 0.80$ per gallon. I understand it looks small but it adds up.

Drive sensibility also plays a factor into saving money on the road.

·         “Aggressive driving (speeding, rapid acceleration and braking) wastes gas. It can lower your gas mileage by 33% at highway speeds and by 5% around town. Sensible driving is also safer for you and others, so you may save more than gas money.^{” (http://www.fueleconomy.gov/feg/driveHabits.jsp)}

Also, take a look into driver feedback devices. Studies show that people can improve their fuel economy by 3% and improve gas mileage by 10%. By doing so you can save 0.17$-1.15$ per gallon.

Cargo weight on roofs add wear and tear to your car’s engine and pocket.  

·         “A large, blunt roof-top cargo box, for example, can reduce fuel economy by around 2% to 8% in city driving, 6% to 17% on the highway, and 10% to 25% at Interstate speeds (65 mph to 75 mph).^{” (http://www.fueleconomy.gov/feg/driveHabits.jsp)}

You can save 0.07$-0.59$/gallon

Also, to remind you that Honda agree to extend mileage warranty on all cars with a faulty odometer by 10%. I have updated your record so the process will be easier for you.

          I hope the information that I have given you will help in your endeavors and I am sorry to hear of your dissatisfaction of our agreement. If there is any further questions or concerns that you have I would be pleased to answer them. I hope to see you in the future and drive safe out there.

Sincerely,

Bill