Group 2 Edwin Ferguson, Scott Wenderoth, and Danielle Stenger

To: Sales; Product Dev.; Training; Evans, Roger

Subject: Training for New Web Software

As you may have already been notified, our company has recently purchased software that will allow all employees whose work requires changes to be made to our company webpage to make said changes themselves, rather than routing them through our webmaster, Roger Evans.  This will allow him to perform his more essential duties, rather than getting bogged down by a constant stream of website changes, and will also allow the changes to be made in a quicker manner than it currently is, so our website can remain up to date at all times.  This will also mean that those of you receiving this memo will need to take on a little bit of extra responsibility in updating your part of the website yourself, but you will be able to take comfort in the fact that the changes you need will happen when you need them, rather than sometime after you request them.  

This new software will require all relevant employees to be trained on how to use it properly, to ensure that this transition goes as smoothly as possible.  We have reviewed our options, and the best date and time to hold the training session is the first Saturday of next month, from 9:00 AM to noon.  Everyone in the Sales, Product Development, and Training Departments, as well as Roger should attend this meeting.  We know that Saturday is not ideal, but the IT Department will have to move all necessary computers into one meeting room for the training, and it is not possible to do this during the week.  Since this is not an ideal time, after the training is complete, we will provide you with pizza and drinks to help make it worth your while.

As always, thank you for all your hard work, and we will see you there!

- Management

Ch. 5 Exercises - Group 1 Memo (Kirkland, Marshall, Swisher)

Attention Goliath Manufacturing Company Employees,

I am pleased to announce that Goliath Manufacturing Company is now offering a post-secondary educational program for our company employees. Our employees who wish to enhance their education will now have access to college courses under an approved degree program. This educational opportunity at our local university includes:

•  Full-tuition reimbursal upon completion
•    Satisfactory completion requires a grade of C or better
• $200 allowance for books and supplies   
• Program offers one course per semester
• Night classes available

In addition, there is the option of taking an approved paid leave if academic work can be completed in one year. Upon completion of program, employees are required to stay with the company for a minimum of two years.

Our company is excited to offer this opportunity and look forward to employee involvement. 

Situation 3--Katie Hengelbrok Jacob Wallace Katie Neace

To: FunDreams Employees

From: FunDreams Management

Subject: Bunk Bed Recall

There has been a recall on the FunDreams newest model of bunk beds.

Issues involving the safety of the top bunk have been brought to our attention. It appears the sturdiness of the top bunk has been misjudged. 

Recall notices will be sent to our:

·      Retailers

·      Pediatricians’ offices

·      Popular parenting magazines

In addition, letters will be sent to any customer who sent in the warranty card that came with the bed. 

The notice will inform customers to stop using the bed, and return to their retailer to receive free brackets to put on the top bunk supports. If it’s not feasible for customers to return to the original retailer, brackets can be sent to them directly by contacting our customer service department.

FunDreams prides itself in customer satisfaction and safety, as well as each department staying informed and involved.

Keep up the good work,

FunDreams Management

Ch. 5 Memo - Wellness

To: ALL EMPLOYEES
From: Health and Wellbeing Team
Subject: Relaxation and Mediation Center - Grand Opening
Date: 8 September 2014

 

Good Afternoon Team,

 

We are pleased to announce that we will be opening our very own Relaxation and Meditation Center! Meditation brings about many health benefits, including stress relief. We know how much you contribute to the company and that workloads can often become daunting. With this in mind we wanted to show our appreciation by giving back in a manner that could benefit you as well as be enjoyable. We have found instructors for the following classes and times which are available to you, at no charge:

 

Daily

·         8-9am; Lessons in Basic Meditation

·         12-1pm; Yoga

·         5-6pm; Tai Chi

Tuesday/Thursday

·         10-11am; Qi Gong

·         2-3pm; Walking Meditation

 

Please check the bulletin board outside of the Relaxation and Meditation Center for updates and exciting new classes.

 

 

On behalf of the Health and Wellbeing Team,

 

DeAnna DeMaris
James Gilbert
Meleia Hunt

Neutral News Assignment | Group 4

Macarena, Anthony, Liz, Kierra

From: Group 4
To: Employees
Subject: Technology Use in the Workplace

Dear Employees,

    I hope your work day has gone well. We would like to address some minor concerns that have arisen regarding technology and communication between coworkers. As you know, head phones have been accepted freely up to this point. Though we have seen some positive aspects of listening freely to music, there has been an increase of technological distractions. Open communication is an important aspect of this company and is essential to production, however communication has decreased due to an increase in media usage.

    As of 9 September 2014, the following changes to acceptable listening times will be made to increase positive communication within the workplace:

• Before 9 AM
• After 4 PM
• During lunch hours unless such use is directly related to the work at hand

We would appreciate your co-operation with the changes listed above. This is for the benefit our our company and our clients. 

If you have any questions or concerns, please contact Human Relations.

Thank you for your time and have a great day, 

Human Relations

Final Negative Response (Meleia Hunt)

To: Nicole Tolman

From: Bill

Subject: Your 2005 Honda Civic

Nicole,

            Firstly, I want to extend my gratitude to you and your family and thank you for your loyalty to Honda and myself. You have always purchased from us in the past and we strive to keep you satisfied through our services. We, here at Honda, are delighted for your decision to obtain your first vehicle through us.

            Secondly, I appreciate you bringing these issues to my attention. You have clearly stated your disappointment, of not being able to reach your goals, with this vehicle. I admire your strategic planning of budget before purchasing your Civic and recognize your progression as a business student. My job, as a fellow business person and friend, is to eliminate any displeasure and provide a solution.

            Although, Honda cannot fulfill your request to pay you monthly for over budget costs, I can address your concerns about gas mileage. I didn’t purposely mislead you on the estimated gas mileage. The figures I reported are based on the standard tests the whole industry was using at the time for all cars; not just Hondas. In fact, the new mileage estimates, which you reported, go into effect on the 2008 models. I considered the website you provided (http://www.fueleconomy.gov/) and found a few easy tips on how to get better gas mileage. I list them for your convenience:

• Aggressive driving (speeding, rapid acceleration and braking) wastes gas. Fuel economy benefit: 5%–33%. Equivalent gasoline savings: $0.17–$1.15/gallon.
• Gas mileage decreases rapidly at speeds above 50 mph. Fuel economy benefit: 7%–14%. Equivalent gasoline savings: $0.24–$0.49/gallon (Average savings, assuming drivers are willing to slow down 5 to 10 mph and fuel costs $3.47 per gallon).
• Remove excess weight from trunk. Fuel economy benefit: 1%–2%/100 lbs. Equivalent gasoline savings: $0.03–$0.07/gallon.
• Avoid excessive idling and AC usage. Fuel cost savings: $0.01–$0.03/min. (AC off), $0.02–$0.03/min. (AC on).
• Using cruise control on the highway helps you maintain a constant speed and, in most cases, will save gas.
• Keep your engine properly tuned. Fuel economy benefit: 4%. Equivalent gasoline savings: $0.14/gallon.
• Keep tires properly inflated. Fuel economy benefit: up to 3%. Equivalent gasoline savings: up to $0.10/gallon.

Furthermore, Honda has agreed to extend the mileage warranty about 10 percent on all cars equipped with the faulty odometer. I have already updated your record to show the extended warranty period on your Civic. I hope that I have succeeded in assisting you work your way towards better gas mileage. Feel free to contact me with any more concerns that you may have in the future. I look forward to continuing our business and wish you a wonderful day.

Your friend, Bill

Negative News Draft (Liz Loch)

To: Nicole Tolman

From: Bill

 

Subject: Honda Civic Request

 

Nicole,

 

   Your efforts to stay within budget, purchase wisely, and use your vehicle to its fullness is admirable and is one of the many reasons why Honda seeks to serve great customers like you through fuel efficient and sound vehicles. Honda greatly appreciates families like yours who have bought our cars for years.

 

  While the government report is accurate, the figures represent the whole automobile industry; Hondas are grouped together with other companies. The gas mileage numbers also refer to 2008 models.

 

  Honda seeks to care for all its customers to the best of its ability. In response to your proposal of a monthly payment of $40, Honda has extended the mileage warranty ten percent for all cars with a faulty odometer; your account has recently been updated to show the extended warranty. There are habits that can be applied to help save money, such as driving without extra weight in the car, carpooling, and keeping the tires properly inflated.

 

  We hope to correspond with you in the future and wish you every success in business school and beyond.

 

Bill